Refund Policy

Understanding our refund and cancellation terms

Important Notice

All tickets booked through Inaya Travel are strictly non-refundable, non-changeable, and non-cancelable unless otherwise specified by the airline or service provider.

General Refund Terms

Our refund policy is designed to be transparent and fair while adhering to airline and service provider regulations. Please note the following key points:

  • Refunds are subject to the terms and conditions of the respective airlines and service providers
  • Processing time for refunds may vary depending on the payment method and service provider
  • Refund amounts may be subject to cancellation fees and charges
  • Some promotional fares and special deals may be completely non-refundable

Cancellation Charges

If a refund is applicable, the following charges may apply:

Timing of Cancellation Domestic Flights International Flights
Within 24 hours of booking Airline charges + ₹500 Airline charges + ₹1000
More than 72 hours before departure Airline charges + ₹1000 Airline charges + ₹2000
Less than 72 hours before departure Airline charges + ₹1500 Airline charges + ₹3000
After departure Non-refundable Non-refundable

Refund Process

To request a refund (if applicable), please follow these steps:

  1. Contact our customer service team with your booking reference
  2. Provide the reason for cancellation and required documentation
  3. Wait for confirmation of eligibility for refund
  4. If approved, refund will be processed to the original payment method

Please note that refund processing times may vary:

  • Credit/Debit Cards: 7-14 business days
  • Bank Transfers: 5-7 business days
  • Digital Wallets: 3-5 business days

Special Circumstances

Refunds may be considered under special circumstances:

  • Flight cancellation by the airline
  • Schedule changes of more than 12 hours
  • Medical emergencies (with valid documentation)
  • Natural disasters or force majeure events

Each case will be evaluated individually, and the final decision rests with the airline or service provider.

Contact Us

For refund-related queries or assistance, please contact us:

Email: refunds@inayatravel.in

Phone: +91 91343 43532

WhatsApp: +91 91343 43532

Working Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST

Last Updated: January 2024